4M Carcare Auto Service Sdn Bhd respects your privacy. This notice explains how we collect, use and protect your personal data, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Data we collect
When you use our booking, referral or contact forms, we may collect your name, phone number, email, car plate number, vehicle details and any message you provide.
2. How we use your data
We use your data to: contact you about your booking, provide quotations, share inspection and repair results, give safety alerts, handle warranty matters, and administer the Refer & Earn programme.
3. How your data is sent & stored
Our forms do not run a server database — when you submit, the details open in WhatsApp and are sent to our business number. We keep service and referral records to serve you and meet our business and legal needs.
4. Disclosure
We do not sell your personal data. We may share it only as needed to provide your service (for example with parts suppliers or your insurer), or where required by law.
5. Third-party services
This site relies on third parties that have their own privacy policies: WhatsApp (Meta) for messages, Vercel for hosting, Google for Maps, reviews and basic analytics, and Featurable for displaying Google reviews.
6. Your rights
Under the PDPA, you may request access to or correction of your personal data, or withdraw your consent, by contacting us. Withdrawing consent may mean we can no longer process your booking or service.
7. Data retention & security
We keep your data only as long as needed for your service and our legal obligations, and take reasonable steps to keep it safe.
8. Consent
By submitting our forms or contacting us with your details, you consent to us processing your personal data as described in this notice.
9. Contact & updates
For any data request or question, contact us by phone or WhatsApp at the number on our website. We may update this notice from time to time; the latest version applies.